Discovering new opportunities for growth
Our work method
- Client onboarding and kickoff process
- Workspace organization
- Client acquisition process
- Post-delivery client success process
- Consultation/nurturing process
Client onboarding and kickoff process
Setting client expectations. A discord between what clients expect and what you deliver is a major cause of client unhappiness. Use the onboarding stage to set expectations.
Information-gathering. Document everything you need to start your work, including platform passwords, tracking codes, and social media credentials.
Client education. Compile a set of educational resources and links to educate clients about your services. The more questions you answer, the better your client will understand your services.
Establishing communication: Set communication expectations by ensuring that clients know exactly how to reach you.
Delivering initial success. Document a system for spotting and implementing changes that deliver an immediate win.
... our jobs are multinational